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Are you interested in working for a dynamic company that helps spread literacy around the world? I Can Read is a fun and rewarding place to work with upward mobility.

TEACHER (FOREIGN TEACHER)

Responsibilities

Teach I Can Read Literacy courses:

  • Working with children between the ages of 2.5 to 12 years old.
  • Teaching pre-reading skills to children using the I Can Read System.
  • Teaching reading and comprehension skills using the I Can Read System.
  • Teaching writing skills, including grammar, editing and publishing.
  • Teaching oral presentation and communication skills.
  • Helping children develop social skills and positive classroom behaviour.

Conduct Assessments
  • Teachers will conduct initial assessments for all incoming students.
  • Teachers will regularly assess students during classes to monitor individual progress.

Communication
  • Teachers will maintain regular open communication with parents, through informal meetings, formal meetings and scheduled parent teacher meetings.
  • Teachers will keep attendance logs for all classes taught and update Centre Management when a student is ready for promotion.
  • Teachers will attend regular Learning Centre Team meetings.

Contribute to Student Growth and Retention
  • Increasing sign-ups – achieved through maximising the assessment process.
  • Minimising withdrawals – achieved through maximising the teaching process.

Requirements:
  • Degree-level qualifications, preferably in Teaching/Education/Early Childhood/Studies/English/English Literature or Linguistics.
  • Native English speaker with a universally recognisable accent and a strong command of the English Language.
  • At least two years of related teaching experience, or similar.
  • An enthusiasm for teaching young children.
  • Strong communication and interpersonal skills.
  • The ability to work well with co-teachers, and Learning Centre Management.
  • The ability to operate with a high level of integrity and professionalism.

Work Place: 

  • Ho Chi Minh City: Please send your CV to HR - Department: Ho Chi Minh City: teacher.recruitment@icanreadsystem.com.vn
  • Ha Noi City: Please send your CV to HR Department: phuc.khuc@icanreadsystem.com.vn 
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CUSTOMER SERVICE OFFICER (ICR HCM)

Purpose of role:
As Customer Service Officer(CSO) you are responsible for the selling of I Can Read Institute courses to prospective students as well as the aftersales care follow up of your current students.
Reporting to the Senior CSO & Group Center Manager, your main aim is to meet the monthly sales projection targets, by booking appointments and signing the correct amount of contracts. The key to this role is balancing your drive to close and produce exceptional sales results with your ability to provide personalised and thoughtful levels of service with accurate information so as to manage each Parent’s & Student’s expectation. You will need to be a master of your own time, as you will be expected to follow up with your prospects and old contacts, book consultations, resolve no-show or cancelled appointments, hold after sales sessions to general renewals and referrals, manage issues and process contracts. Your job will require excellent presentations skills both face to face as well as a confident telephone manner.

Key Accountabilities:
• Meet monthly sales, renewal and referral targets, as set by the Group Center Manager
• Ensure all KPIs are met that concern Sales, Student support and care
• Manage your diary ensuring that all necessary phone calls and appointments are carried out on time
• Provide reports relating to your activity and sales progress to Group Center Manager & Senior CSO
• Attend meetings with Sales and Service team
• Act as a liaison between Student and the Operation Service team
• Updating Parents students’ progress & renew student’s contracts
• Deal with any issues or problems that may arise and ensure these are addressed to student’s & Parent’s satisfaction
• Keeping abreast of all new products or changes related to the courses. Attending any training sessions assigned to you as part of your learning and development

Key tasks:
• Generate leads as per expected KPIs
• Book the correct amount of first appointments so as to ensure correct contracts closure ratio
• Book second appointments
• Follow up on the student’s progress plan
• Book renewal appointments with Parents
• Hold regular reviews with current students assuring they are progressive with their course
• Hold systematic Parent’s meeting, Student review lesson meeting
• Ensuring contracts are processed in a correct and timely manner
• Providing accurate and timely reports to Senior CSO & Group Center Manager
• Compiling data, statistics and making accurate sales forecasts
• Participating in any marketing activities for your centre

Key Challenges:
• Meeting assigned sales targets earlier in month so as to avoid rushed sales before month end
• Juggling a high amount of phone calls as well as face to face meetings
• Analysing each potential client’s needs and quickly adapting to these
• Adapting to seasonality of sales and putting in place strategies to reduce peaks and thoughts in activity
• Managing multiple priorities and activities: meetings, reporting, administration, sales, customer care, phone calls.
• Balancing sales and customer/educational service needs

Working Pattern:
Flexibility will be needed in order to meet client’s needs and availability

Essential Skills/Requirements:
• Proven Sales Experience, ideally within the sales of educational products or other
services
• Good level of English
• Understanding of sales principles: Sales Funnel, Forecasts, sales planning
• Comfortable working under pressure and meeting targets
• Excellent communication, observation and presentation skills, able to quickly gain trust
from clients
• Self-confident with a professional appearance and good telephone skills
• Reliable, disciplined and organised, used to managing own time
• Positive and enthusiastic and full of energy by nature
• Hard-working and resilient
• Service orientated
• Knowledge of MS office packages
• Success-driven

Preferred Skills/Requirements:
• University Degree
• Understanding of or experience within English Language Teaching sector
• Background within service/hospitality/gym sector
• Professional sales qualification, or degree in Business/Marketing
• Fluent English
• Direct Sales and telesales experience is preferred

Department: I Can Read Centre
  • Reports To: Centre Manager/ Operations Manager
  • Direct Subordinates: Teaching Assistant
  • Job Purpose: Handling student Retention and customer care activities
  • Working Relationships: Coordinate and support relevant departments
  • Internal: CSO, Academic, MKT, FIN, HR
  • External: Customers and students
  • Work Place: Ho Chi Minh City
Please send your CV to HR - Department: Ms Hien at Email: hien.bui@icanreadsystem.com.vn| 
Mobile: +84 977 906 578



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TEACHING ASSISTANT

RESPONSIBILITIES:

a) Classroom management and administration tasks:
• Prepare teaching materials.
• Effectively support and encourage students to study English in line with the I Can Read Learning Method.
• Involve in managing and running class room activities.
• Tutor the students in complex vocabulary and grammar.
• Act as a liaison between the native teachers and students or (and) their parents.
• Deal with child care tasks.
• Deal with administrative tasks and reports related to student study progress.

b) Sales support:
• Offer exceptional service that results in students and their parents enjoining the centres’ environment and renew the course with I Can Read.
• Actively co-operate with the CSOs in building lasting relationships with our students and their parents.
• Other requested tasks by the centres’ managers, prepare and submit monthly reports: Inventory, Active student, etc.

c) Learning and Development
• Attend Meeting, Workshop and Training as requested
• Complete monthly/ quarterly evaluation process

d) Customer Care:
• Help to ensure a fun and safe environment when students are in the centre.
• Support Events (including incented events and marketing events)
• Support in handling requests and complaints
• Support Teacher in class to archive highly in your role.

II. KPIs:
• The increase of students’ satisfaction levels
• Numbers of Re-enrolment up to 90%
• Less of Withdraw cases
• Less of Suspension cases
• The quantity of the referral 

Requirements: 
1. University Bachelor (priority areas related to English)
2. Intermediate English+ (IELTS 6.0+ or equivalent)
3. Knowledge & experience in teaching English for young learner is an advantage
4. Passion for education, customer service and child care
5. Careful, honest, responsible, child – friendly and professional
6. Good communication and interpersonal skill
7. Flexible and willing to work full time, including afternoon, evening shifts and weekends
Other requirements: Working by shifts (only ICR HCM).    


Work Place:
 

  • Ho Chi Minh City: Please send your CV to HR - Department: Ms Hien at Email: hien.bui@icanreadsystem.com.vn| Mobile: +84 977 906 578
  • Ha Noi City: Please send your CV to HR Department: recruitmentHN@icanreadsystem.com.vn
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DIGITAL MARKETING SPECIALIST

Main Responsibilities:

• Manage of Emails marketing, SMS marketing, Mobile marketing
• Manage of website, fanpage & other digital account to supprt marketing operation
• Manage, monitor and execute activities relevant to SEO, Security, DBA and webdevelopment
• Periodically make statistic reports meet demand of campaigns
• Build plan, manage, execute, follow and optimize execution procedures of online advertising campaign (Google Ads/ Facebook Ads, other Ads channel,..)
• Manage, evaluate and make adjustment to meet requirements of advertisement campaigns
• Manage, evaluate, analyze and optimize Ads. Campaigns on Facebook Ads, Google Adwords, Twitter, ...
• Investigate digital modal of competitors and propose feasible plan for business (products and service).
• Creating strategies to increase online traffic to the organization’s website.
• Optimize on rate of site, hosting, domain
• Tracking the conversions and improving the percentages and numbers
• Maintain partnerships with media agencies and vendors.
• Taking care of everything from SEO, SEM to Social Media Marketing.
• Be actively involved in SEO efforts (keyword, image optimization etc.)
 Creating Social Media Marketing strategies to create a brand name in Social Media and raise awareness.
• Collecting and evaluating customer feedback data, evaluating competitor’s Digital Marketing strategies and creating plans to overtake them
• Assist in the formulation of strategies to build a lasting digital connection with consumers
• Launch optimized online adverts through Google AdWords, Facebook etc. to increase company and brand awareness
• Prepare online newsletters and promotional emails and organize their distribution through various channels
• Working with in-house designers to produce materials of visual impact and within brand guidelines
• Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, Web Trends etc.)
• Acquire insight in online marketing trends and keep strategies up-to-date
• Generating reports for digital marketing campaigns using data based analytics tools and also presenting this data in an easy to understand format.


Work Place:
 

  • Ho Chi Minh City: Please send your CV to HR - Department: Ms Hien at Email: hien.bui@icanreadsystem.com.vn| Mobile: +84 977 906 578
  • Ha Noi City: Please send your CV to HR Department: recruitmentHN@icanreadsystem.com.vn
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TELE-SALES

MÔ TẢ CÔNG VIỆC:
- Thực hiện telesales, email theo danh sách khách hàng có sẵn hoặc tìm kiếm khách hàng thông qua các kênh khác như diễn đàn, mạng xã hội, hội thảo,...
- Lên kế hoạch tư vấn và hoàn thành mục tiêu
- Báo cáo kế hoạch, kết quả bán hàng cho cấp quản lý CM
- Nhận kế hoạch telesales hàng tuần, tháng và thực hiện kế hoạch để đạt chỉ tiêu.
- Khảo sát thông tin, tìm hiểu nhu cầu của khách hàng, giải thích, tư vấn cho khách hàng các khóa học.
- Trao đổi cụ thể khi phỏng vấn
- Xuống các Trung tâm hỗ trợ trong trường hợp thiếu nhân sự CSO (tạm thời)


YÊU CẦU CÔNG VIỆC
- Ưu tiên sinh viên mới ra trường, Giáo viên mới về hưu
- Kỹ năng viết mail
- Có giọng rõ ràng, phát âm chuẩn, không nói giọng địa phương.
- Giao tiếp nhẹ nhàng, nhanh nhạy, thân thiện.
- Biết sử dụng tin học văn phòng tốt (Word, Excel, PowerPoint).
- Có khả năng chịu được áp lực công việc, năng động, nhiệt tình, ham học hỏi, có kỹ năng
xử lý kiểm soát tình huống tốt.
- Có tinh thần làm việc nhóm, nhiệt tình, năng động
- Ưu tiên ứng viên biết Tiếng Anh.

Work Place: 

  • Ho Chi Minh City: Please send your CV to HR - Department: Ms Hien at Email: hien.bui@icanreadsystem.com.vn| Mobile: +84 977 906 578
  • Ha Noi City: Please send your CV to HR Department: recruitmentHN@icanreadsystem.com.vn
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CONSULTANT OFFICER (ICR HCM)

Responsibilities: 

1. Handle student enrolment

  • Sign up students for courses
  • Arrange payment for courses
  • Check the inquiries
  • Arrange class transfers (promotion)
  • Arrange school fee savings (suspension)
  • Assign classes from level assessment for students
  • Follow up company and private class payments by bank transfer
2. Handle programmes consultations and sales activities 
  • Introduce the company
  • Clarify customers’ needs 
  • Give pre-consultations
  • Get students’ information
  • Arrange Assessment
  • Deliver programmes / course consultations
3. Handle customer care activities
  • Handle customer complaints, customer requests
  • Update and follow up Customer Complaint Resolution Records
  • Follow up assessment booked lists
  • Follow up Trial not sign up
  • Do the telesales
  • Email to customers as requested
  • Call new signed-up before start day
4. Handle customer payment 
  • Receive customer payments
  • Transfer cash balance to bank (assigned by finance Dept.)
5. Administration tasks
  • Manage students’ documents
  • Make reports: weekly, monthly reports
6. Performance KPIs
  • Sales: 60%
  • Collection: 20%
  • Enrolment: 20%

Requirements:

Skills 

  • Good communication and persuasion skills
  • Excellent interpersonal skills 
  • Team player, interacts well with people of all levels
  • Strong sales and customer service focus
  • Language Fluent in Vietnamese; English fluency is an advantage
  • Computer Familiar with MS Office
Qualifications
  • Good Curriculum knowledge
  • Sales orientation
  • College/University graduated is an advantage
  • Sales experience, including in counselling, advising and customer service 
Other requirements 
  • Age range: 21 to 30
  • Well presented
  • Enthusiastic, professional and well-organized
  • Ability to work independently as well as in a team 
  • Available for shift working
  • Ability to work under pressure
  • Outgoing personality and self motivated
Department: I Can Read Centre
  • Reports To: Centre Manager/ Operations Manager
  • Direct Subordinates: Teaching Assistant
  • Job Purpose: Handling programmes consultation, sales and customer care activities
  • Working Relationships: Coordinate and support relevant departments
  • Internal: CSO, Academic, MKT, FIN, HR
  • External: Customers and students
  • Work Place: Ho Chi Minh City
Please send your CV to HR - Department: Ms Hien at Email: hien.bui@icanreadsystem.com.vn| Mobile: +84 977 906 578