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Consultant Officer (ICR HCM)

Responsibilities:

1. Handle student enrolment

  • Sign up students for courses
  • Arrange payment for courses
  • Check the inquiries
  • Arrange class transfers (promotion)
  • Arrange school fee savings (suspension)
  • Assign classes from level assessment for students
  • Follow up company and private class payments by bank transfer
2. Handle programmes consultations and sales activities
  • Introduce the company
  • Clarify customers’ needs 
  • Give pre-consultations
  • Get students’ information
  • Arrange Assessment
  • Deliver programmes / course consultations
3. Handle customer care activities
  • Handle customer complaints, customer requests
  • Update and follow up Customer Complaint Resolution Records
  • Follow up assessment booked lists
  • Follow up Trial not sign up
  • Do the telesales
  • Email to customers as requested
  • Call new signed-up before start day
4. Handle customer payment
  • Receive customer payments
  • Transfer cash balance to bank (assigned by finance Dept.)
5. Administration tasks
  • Manage students’ documents
  • Make reports: weekly, monthly reports
6. Performance KPIs
  • Sales: 60%
  • Collection: 20%
  • Enrolment: 20%


Requirements:

Skills

  • Good communication and persuasion skills
  • Excellent interpersonal skills 
  • Team player, interacts well with people of all levels
  • Strong sales and customer service focus
  • Language Fluent in Vietnamese; English fluency is an advantage
  • Computer Familiar with MS Office
Qualifications
  • Good Curriculum knowledge
  • Sales orientation
  • College/University graduated is an advantage
  • Sales experience, including in counselling, advising and customer service 
Other requirements
  • Age range: 21 to 30
  • Well presented
  • Enthusiastic, professional and well-organized
  • Ability to work independently as well as in a team 
  • Available for shift working
  • Ability to work under pressure
  • Outgoing personality and self motivated
Department: I Can Read Centre
  • Reports To: Centre Manager/ Operations Manager
  • Direct Subordinates: Teaching Assistant
  • Job Purpose: Handling programmes consultation, sales and customer care activities
  • Working Relationships: Coordinate and support relevant departments
  • Internal: CSO, Academic, MKT, FIN, HR
  • External: Customers and students
  • Work Place: Ho Chi Minh City
Please send your CV to HR - Department: Ms Hien at Email: hien.bui@icanreadsystem.com.vn| Mobile: +84 977 906 578